norm: Knowledge Platform
norm is a faster, more convenient and lower cost way for you to provide customers access to your entire Knowledge Base including FAQs, Blog postings, White papers, and other essential information on your website.
norm: Knowledge Platform
norm, an AI-powered Knowledge BOT, utilizes generative AI/LLM technology to offer fast and precise answers to queries on your website. By leveraging information from the client knowledgebase managed through the CMS platform, norm ensures the provision of accurate and helpful responses. Users can ask questions in natural language, and norm will employ a LLM to understand the query, analyze the content in the CMS-enabled client knowledgebase, and promptly deliver an accurate response in natural language. Additionally, relevant articles will be presented alongside the AI-generated answer.
norm by the Numbers
Overnight
Time from sign-up to Production
1Minute
Time for norm to learn information from new articles
0
Developer customization needed once in production
Key norm Features
- Flat monthly fee with no additional GenAI LLM charges
- Your Knowledge articles reside in your own secure cloud repository
- Norm can serve up articles or answer questions, or do both
- You control all Knowledge content and Norm’s launch page
- Escalate chat sessions to agents using your favorite Chat platform