Transforming Customer ExperienceThrough Innovative Software Solutions
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Adrentech Assist is the ultimate AI-powered support tool designed to enhance customer service efficiency. Offering real-time insights, smart suggestions, and live guidance, it helps agents respond up to 40% faster with increased accuracy. From troubleshooting to password resets, Adrentech Assist eliminates the need for manual searching or customer hold time, enabling smoother, smarter interactions.
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Adrentech Inform is an AI-powered business insights platform that transforms your data into clear, actionable reports. Using natural language prompts, Inform leverages LLMs to analyze trends, identify key themes, and generate concise executive summaries eliminating the need for manual reporting and accelerating smart decision-making.
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norm: Knowledge Platform
norm is a continually evolving, Generative AI powered Knowledge BOT that provides accurate and helpful natural language answers to any questions that your customers might have. norm answers questions based on the information contained in your company Knowledgebase articles and FAQs. Train norm instantly by importing your knowledge articles into norm’s self-service authoring tool, and immediately multiply the usefulness of your knowledgebase.
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Vira: Virtual Representative Assistant
Enhance customer satisfaction and streamline your support process with Vira, our Virtual Representative Assistant, delivering instant, personalized assistance round-the-clock, ensuring exceptional support experiences.
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Standby Appointment Manager
How does your company handle cancelled technician appointments? Our solution automatically moves service appointments to desired standby timeslots when quota frees up, increasing customer satisfaction and technician utilization.
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Adrentech Deliver
Shipping equipment directly to your customer’s home or office reduces expensive truck rolls, empowers customer self-service, and reduces capital equipment cost in your supply chain. Our order management solution integrates with billing and contact center systems to reliably and flexibly manage home delivery programs.
Explore MoreAdrentech by the Numbers
29.3M
Event-based SMS last 12 months
1M
Customer SMS interactions last 12 months
67%
% of agent tasks our virtual agent can perform
28%
Increase in Customer Service productivity and CSAT
14%
Increase in technician utilization
11M
Home Deliveries to date