norm: Knowledge Platform

norm is a continually evolving, Generative AI powered Knowledge BOT that provides accurate and helpful natural language answers to any questions that your customers might have. norm answers questions based on the information contained in your company Knowledgebase articles and FAQs. Train norm instantly by importing your knowledge articles into norm’s self-service authoring tool, and immediately multiply the usefulness of your knowledgebase.

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Virtual Agent Platform

Enhance customer satisfaction and streamline your support process with our Virtual Agent Platform, delivering instant, personalized assistance round-the-clock, ensuring exceptional support experiences.

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Standby Appointment Manager

How does your company handle cancelled technician appointments? Our solution automatically moves service appointments to desired standby timeslots when quota frees up, increasing customer satisfaction and technician utilization.

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Home Delivery Order Management

Shipping equipment directly to your customer’s home or office reduces expensive truck rolls, empowers customer self-service, and reduces capital equipment cost in your supply chain. Our order management solution integrates with billing and contact center systems to reliably and flexibly manage home delivery programs.

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Adrentech by the Numbers

Event-based SMS last 12 months
Customer SMS interactions last 12 months
% of agent tasks our virtual agent can perform
Increase in Customer Service productivity and CSAT
Increase in technician utilization
Home Deliveries to date

Ready to see how Adrentech can help?