norm: Knowledge Platform

norm, an AI-powered Knowledge BOT, utilizes generative AI/LLM technology to offer fast and precise answers to queries on your website. By leveraging information from the client knowledgebase managed through the CMS platform, norm ensures the provision of accurate and helpful responses. Users can ask questions in natural language, and norm will employ a LLM to understand the query, analyze the content in the CMS-enabled client knowledgebase, and promptly deliver an accurate response in natural language. Additionally, relevant articles will be presented alongside the AI-generated answer.

norm by the Numbers

Time from sign-up to Production
Time for norm to learn information from new articles
Developer customization needed once in production

Key norm Features

Flat monthly fee with no additional GenAI LLM charges

Your Knowledge articles reside in your own secure cloud repository

Norm can serve up articles or answer questions, or do both

You control all Knowledge content and Norm’s launch page

Escalate chat sessions to agents using your favorite Chat platform

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