Mediacom Case Study: Supply Chain

Pre-Adrentech:

• Local warehouses handled all CPE fulfillment via technicians
• Inventory system could not keep up with equipment moves and orders
• Proper equipment for installs was often unavailable at warehouses
• Sales spikes in certain areas caused waitlists until equipment could be procured
• Resorted to costly inventory transfers between warehouses
• “It was a huge headache and I never want to go back to those days”
  
– Don Hagwell - VP, Materials & Equipment for Mediacom

Mediacom Case Study: Supply Chain

Over three-year period:

• Expanded a small Internet self-install program
• Transitioned to direct shipment for all orders – self install and tech install
• Shifted CPE from 100+ locations to two centrally located warehouses
• Minimized truck and local warehouse inventory
• Automated real-time CPE updates of billing accounts and inventory
• Reporting portal promotes transparency, eases procurement and keeps
all parties accountable to SLAs
• Capital Expenditures for CPE decreased 50%
• CSAT increased by 40% over the same period
• Proper equipment is delivered on time for install in 99.5% of cases

On-time delivery for Technician Installs

Service Levels Monthly:

Mediacom Case Study: Supply Chain

More Details:

• Internal fulfillment of Remotes and Mailers
• Automated Device Returns Mail
• Empty-boxreturnkits • Physicallabels
• Email labels
• Digital Equipment Returns
• Automated Returns Receiving (ARR) for Warehouses
• Currently enhancing inventory tracking and PPS support
for Internal MCC warehouse