Order Management

A successful home delivery program increases customer preferred self-service options while reducing expensive truck rolls. However, if not implemented effectively swap out programs can require manual updates and workarounds that are error prone and resource intensive.

Our on-demand services make it easy and efficient to order, activate, replace and service any customer device while improving the customer experience. Our comprehensive Order Management Solution includes:

  • Seamless Billing/CRM integration in your Contact Centers
  • Orders created directly from your Billing System
  • No CSR Training required
  • Reporting for the entire order activation process
  • Automated Business Rules determined by business unit or geography
  • Web-based CRM for customer follow-ups and fallout management
  • Personalized letters and emails to subscribers
  • Nationwide order fulfillment options
  • Feeds to Service Provider Systems to accurately track and manage assets
  • Short implementation process and rapid ROI

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