Order Management

A successful home delivery program increases customer preferred self-service options while reducing expensive truck rolls. However, if not implemented effectively swap out programs can require manual updates and workarounds that are error prone and resource intensive.

Our on-demand services make it easy and efficient to order, activate, replace and service any customer device while improving the customer experience. Our comprehensive Order Management Solution includes:

• Seamless Billing/CRM integration in your Contact Centers
• Orders created directly from your Billing System
• No CSR Training required
• Reporting for the entire order activation process
• Automated Business Rules determined by business unit or geography
• Web-based CRM for customer follow-ups and fallout management
• Personalized letters and emails to subscribers
• Nationwide order fulfillment options
• Feeds to Service Provider Systems to accurately track and manage assets
• Short implementation process and rapid ROI