A Look into Adrentech Deliver, Adrentech's Home Delivery Management System

November 13, 2024

In the competitive, high-expectation world of home delivery, reliability and efficiency aren’t just nice-to-have product features- they’re the foundation upon which customer trust is built. For years, our home delivery order management solution has empowered businesses to both earn and keep that trust by ensuring on-demand service, real-time updates to a comprehensive communication and customer management platform, and easy-to-track, successful deliveries. But how exactly does our system achieve this, and just what is our Home Delivery Order Management System? 

Adrentech Deliver is a quick-to-implement system designed to streamline and scale the business processes (order, activation, replacement, service, etc.) associated with home delivery. It achieves this by putting to use a web-based CRM platform where individual customers’ information and corresponding customer orders – created direct from your business’s billing system – can be tracked and synced in real time. This allows your business a full, comprehensive view of its customers. This CRM is also seamlessly integrated with the delivery service, allowing for easy, efficient communication between both parties and enabling your business easy access to all data. 

Your business’s efficiency through all stages of the delivery cycle is of the utmost importance to Adrentech. That’s why our platform uses automated intelligent business rules to ensure every customer order is assigned to the fulfillment center that best suits it. We base this assignment off a couple of distinguishing factors that include location, capacity, and efficiency. The process through which the necessary equipment shipped with each of these orders is determined is also through these automated rules. Automating these parts of the business process not only eliminates the need for timely manual intervention, but also minimizes errors that may be encountered through the process and ensures – most importantly – a timely delivery. 

To further this timeliness intent, the order delivery process itself can be easily tracked through our system via real-time SLA reporting. This allows your business to monitor the performance of shipment carriers and helps fulfillment centers to optimize their operations and identify and avoid potential delays. This ensures customers a smooth delivery experience. 

Interested in finding out more about how Adrentech Deliver can meet your business's needs? Contact us here to request a demo!