Traversal and Setup of Adrentech's AI-powered platform: What will getting started with norm look like?

December 18, 2024

Getting started with norm and its content management system (CMS) is designed to not only be a seamless process for customers, it’s also quick. Whether your company is hoping to transition from an existing knowledge base or starting completely from scratch, our platform ensures your norm environment can be up and running quickly, with minimal effort.

Onboarding & Demo

Our team will work closely with you to factor in your company’s unique needs and goals into your version of norm. While in the demo we walk you through the platform’s features and functionalities, onboarding includes a deeper dive into norm’s AI-powered search capabilities, intuitive CMS tools, and all the content structure options featured on the prior mentioned CMS.

Migrating your Content

Moving existing knowledge content can be an overwhelming process. Likewise, Adrentech has worked to make this process as flexible as possible for your company. Depending on the types of information necessary to be procured for set-up of your AI-powered knowledge base, Adrentech has, though is not limited to, several options for content migration:

1. Mass Upload by our Team: If the knowledge articles or documents your company wishes to train norm on are stored in formats like PDFs, docx, or spreadsheets, etc., our team can handle the heavy lifting of transitioning them over. We perform a bulk upload of your content as soon as we get access to it, ensuring everything is properly formatted and ready to go.


2. Content Scraping: For customers with an existing knowledge base, we offer the option to automatically scrape articles and all other relevant data directly from your system. This process can not only save your team valuable time but also ensure that no critical information is left behind.


3. Integration with an existing Knowledge Base: If your company is currently putting to use another platform for their knowledge base needs, our team can seamlessly integrate norm. This allows you to retain your existing content while benefiting from an update to your system via norm’s modern advanced AI-tools.

Optimizing & Organizing Content

Once your content is migrated, our CMS simplifies the process of organization and optimization of your knowledge. The system allows you to categorize articles, review and ensure your team is aware of where they are in the review process via tags, as well as update this content 24/7 and have changes take effect with minutes.

Leveraging AI-Powered Search

With your content now in place, our AI-powered platform is now able to provide instant, knowledge-accurate answers to customer queries. The more data added over time, the better the results from norm will be.

Set-up of Adrentech’s norm puts to use a streamlined onboarding process, flexible content migration options, and easy customization. And when it comes to regular updates or troubleshooting, we’re available to help your team at any time. Ready to see norm’s easy integration for yourself? Schedule a demo here to kickstart the process!