From FAQ to Real-Time Updates: How norm is Shaping the Future of Business Communication

There’s arguably no technology today that’s generated quite as much buzz in all sectors of life as large language models (LLMs). Ever since their introduction — with ChatGPT at the helm — LLMs have quickly begun to reshape common business processes.

Efficiency, speed, and the automation of tedious tasks are just a few of the benefits businesses can harness. These use cases — and many more — are where norm, our owl-inspired platform, truly shines.

🦉 Who, or What Exactly Is norm?

norm is no ordinary gainfully employed owl.

One of the most exciting products under the Adrentech umbrella, norm (stylized with a lowercase "n" for aesthetic flair) is our LLM-powered chatbot platform built for businesses.

• It speaks only on the content you provide
• It responds with fast, accurate answers
• It can be up and running in mere minutes

And best of all?

• No monthly fees
• No hidden charges to access GenAI capabilities

⚙️ How Is norm Trained on Data?

Every fact, link, or data point norm references in its responses is pulled from a knowledge article hosted in a client-controlled CMS (Content Management System).

• Accessible 24/7
• Fully self-service (no need for developer intervention)
• Changes take effect within minutes

After a simple overnight setup, your team gains full control without needing ongoing engineering support — one of the biggest reasons teams love norm.

💬 What Are norm’s Current Use Cases?

Some of our most common client use cases include:

• An AI-powered FAQ chatbot
• A virtual agent to manage customer queries
• SMS-based real-time updates for service status
• Support offloading to reduce ticket volume

But these are just the beginning.

norm can be adapted to match your needs — whether that's internal knowledge distribution, field service automation, or client onboarding assistance.

📍 See norm in Action at SCTE Tech Expo 2024

Interested in learning how norm can fit into your business?

👉 Schedule a demo now

And if you’re attending SCTE Tech Expo 2024 this September, we’d love to meet you in person. Stop by the Adrentech booth — let’s talk AI!