A Quick Look into Adrentech’s Standy Appointment Manager

Digitally scheduled meetings are only as convenient and stress-free as the processes and infrastructure behind them. And in most cases, the processes behind appointment management are neither convenient nor stress-free.

The facts support this – an estimated 108 billion USD was lost last year thanks to delays in customer service support leaving Americans waiting on the phone. Without the right tools in place, appointment scheduling can quickly become a chaotic experience, leaving customers and businesses frustrated.

Enter Adrentech’s Standby Appointment Manager, a novel product that aims to both simplify and streamline the digital processes associated with appointment-making and management. But just how does this product accomplish this?

Smart Appointment Scheduling & Standby Filling

The first of the features offered by Adrentech’s Standy Appointment Manager is the ability to optimize the process of arranging appointments. Adjusting and customizing the timing of appointment reminders in addition to updates via SMS and voice memos is made simple through the solution.

Confirmation, rescheduling, and cancelling over text or the web can also be done with ease. In the case of a last-minute cancellation by a customer, our appointment manager’s standby processing system can seamlessly fill any of these meeting gaps by notifying customers through automated alerts of any potential openings.

Real-Time Technician Tracking

Also among our solution’s features is another tool that eases concerned or impatient customers’ worries about potential wait times — real-time technician tracking, enabled through Google Maps and other field service platform integrations.

This tool helps to ensure that customers are ready for their appointment at the same time as their technician. It also reduces the load on support teams, who might otherwise be handling frequent calls about technician arrival times.

Customer Feedback with NPS Surveys

The last of the features to be covered in this article are the Net Promoter Score (NPS) Surveys sent to customers at the end of their appointments.

This tool makes it easy to monitor customer satisfaction (or dissatisfaction), and drives response rates thanks to surveys being conveniently located on customers’ phones.

Ready to learn more about Adrentech’s Standy Appointment Manager?
Contact us here!